I took my car in for a repair, they were friendly, quick, and efficient. The waiting area was clean. It would have been nice if they had the TV on, or coffee, but they did have water and there's a store next door. They have WIFI available. My only complaint would be that I paid more for them to look at my car to diagnose the problem than I did for the part and repair. I've never been to a shop that doesn't credit all or part of that fee towards the cost of the repair especially when it was pretty straightforward. The problem ended up being what the code said it was. Which honestly isn't a huge deal, but still worth mentioning. I plan on returning in the future for any other maintenance or repairs.